Term & condition

TERM AND CONDITION


We are grateful for the pleasure of serving you and meeting your needs. We provide friendly customer support to our customers via website messaging and email support and try to respond our customer’s enquiries instantly within business hours. Please do not hestitate to contact us if you have any problem

GENERAL POLICY

Products are selling in ready stock and normally you able to receive your parcel within 2 working days.

Most of products are real photo provided to minimize the differences between product and photo. If there is not real photo (using magazine or others photo as reference) it may occur 5-15% differences between product and photo.

We support 7 days return and exchange, please read RETURN POLICY for further information.
Order will only reserve for max 3 days if without any deposit paid. If you would like to do any reservation for MAX 30 days, you may pay at least half of order amount as deposit and this deposit will not refund if the order exceed 30 days without pay the balance.

PAYMENT POLICY 

To pay, you may transfer the amount to us by Online Fund Transfer, Cash Deposit, using ATM or Cash on Delivery.

After Payment, buyer may inform us via Website comment / Email by listing the Order Number, Bank Name, Payment time and the Payment Amount.

If you have overpaid us, we will automatically refund the balance to you inside your parcel. Please contact our customer service if you want to add your balance into account.


DELIVERY POLICY


We may delay your order delivery without prior notice due to technical or resource allocation problems. For urgent orders, please make note in your order form so we can do our best to carry out a special arrangement for you.

If your ordered item is out of stock, we will contact you before sending out the parcel, you may request either change other product or refund.

We only using courier service (no pos register, pos express provided), you will likely receive your parcel within 2 working days.

After sending out your parcel, we will inform you of the tracking number by your contact email.
If you are not receiving your parcel after 3 days, please contact the courier company directly.If you have given us an invalid address or contact number, causing the parcel to be returned to us, we will not pay for the shipping charges for resending the parcel. Buyers will have to pay us the additional shipping to resend the parcel.

GOOD EXCHANGE POLICY



 We provide 100% return warranty on all products you’ve purchased regardless of the reason being dissatisfaction or a defected item.

The warranty is valid for 7 days after customer received parcel, customer must inform us within 3 days after received for any exchange and post back to us within 7 days.

To avoid the warranty being abused, all refund is not in cash form but in exchange other products.
Unless it is our mistake for sending the wrong item to you or received damage products, otherwise all cost on shipping will bear by customer. Generally we will ask POSLAJU do collection from you to save your time, but if customer request to post back the parcel, maximum RM7 can be claimed.

Please ensure the item is not used and please retain the original packing and quality card. Any stains, scratches or damages caused by carelessness will not be accepted.

Each piece of our online merchandise items will be scanned through our hand for quality inspection, and the quality marked on cards. However, quality standards are very subjective; minor stain/spots, off-line, lint problem are not summed up as quality issues. If you would still want to return, these issues will fall under the “unsatisfactory” category.